Account Deletion Request

How to request deletion

Send your request to our support team at the following email address:

Required information

So we can verify the account, please include the following details in your request:

• The email address used for the account.
• The phone number linked to the account.
• The account name or username.
• The name of the clinic linked to the account, if any.

Sample form

This form helps you prepare the details. When you click the submit button, your email program will open so you can send the request.

Processing time

Account deletion requests are usually reviewed within 7 to 30 business days after we receive the required information and verify the account.

Records that may be retained

The clinic or system may retain some records if they are required for medical, legal, or regulatory purposes, or to keep a record of visits and appointments. We will delete or disassociate any data that there is no legitimate need to retain.

Payments

No payment takes place inside the patient app. Any amounts or financial transactions take place at the clinic or outside the app according to the clinic's policy.