Privacy Policy

Your videos never leave your computer

Video Repair reads the video you choose, and any working video you add from the same camera, only to rebuild the broken file. Reading, checking and repairing are performed entirely on your PC. The program does not upload, transmit or store your videos, their file names or their folders on any server. We never see them. There is no account and no cloud storage.

Your original file is never changed

The broken video is only read. While you preview a repair, the unsaved result is kept in a hidden .video-repair folder beside your video (or, when that folder cannot be written, in %LOCALAPPDATA%\VideoRepair\work). It is deleted when you save it or start another video. If the program is closed first, the left-over copy is deleted automatically once it is an hour old, the next time the program starts or opens a video from that folder. The repaired video you save is a new file, written where you choose.

Usage data the program sends: anonymous statistics

From version 1.0.2 the program sends anonymous usage counts to Google Analytics so we can see where repairs fail and where people stop — for example “a video was opened”, “the diagnosis found a missing index”, “a repair finished in 4 seconds”, “the price was shown”, “a video was saved”. Each count carries only codes and numbers: the file extension (such as .mp4), the file size in whole megabytes, what the diagnosis found, whether a working video was used, the result code, the program version and whether you run Windows 10 or 11.

It never includes your videos, any picture or sound, file names, folder names or paths, your licence key or e-mail address, or any identifier of your computer or Windows installation. The counts are tied to a random number the program makes the first time it runs and keeps in its own settings; it identifies no one. There is no advertising and no crash reporting.

Turning it off: Settings → Anonymous usage statistics. Once it is off nothing more is sent, and counts not yet sent are discarded. Google's handling of the counts is described in Google's privacy policy; we keep them for at most 14 months.

Checking a licence key

Repairing and previewing work without a network connection. When you enter a licence key, and each time you save a video with a personal plan, a credit pack or a single-video key, the program sends that key and the product it belongs to to Gumroad's licence service (api.gumroad.com) to check that it is valid and has not been refunded, and to count the saved video on the key (from version 1.0.6). A lifetime or Technician licence is checked again in the background every few days while you are online; a Technician licence also takes one of its two computer places on the key the first time it is entered on a computer. Nothing about your videos is part of these requests. Gumroad's handling of them is described in Gumroad's privacy policy.

What stays on your computer

• Your language and theme choice, and whether anonymous usage statistics are on.
• The random number the usage counts are tied to (see above).
• Your licence state: the key, the masked e-mail address Gumroad returns with it (for example m***@example.com), when it was last checked, and, for single-video keys, a one-way fingerprint of each video a key, plan or pack paid for — so the same video can be saved again; for a Technician licence, the company name entered at purchase. This record is sealed with an identifier of your Windows installation so it cannot be copied to another computer; that identifier is used on your computer only and is never sent.

All of it lives in the program's settings under your Windows user profile and can be removed by uninstalling the program and deleting its folder in %APPDATA%\NasrTech.

Purchases and follow-up email

Repairing and watching the result are free. Saving is paid: one video, a personal plan that renews every month or every year, a credit pack, or the Technician licence (see the licence terms). Payments, renewals and cancellations are made on Gumroad's website, in your browser — the program never sees or stores your payment details.

When you buy on Gumroad, Gumroad shares your email address, name, country and order with us. We use them to answer licence and support questions and, usually a day or a few days later, to send you one email asking how it went. We email offers only if you agreed to receive them, and every such email has an unsubscribe link. Details are in our main privacy policy.

From version 1.0.11.0: when you activate a licence, the program sends the licence key once to nasrtech.dev to show you a personal thank-you code; nothing else is sent. While “Anonymous usage statistics” is on, its counts also include the reason you pick on the “welcome back” card and taps on its buttons.

Children

The program is a general-purpose utility, is not directed at children under 13, and we do not knowingly collect information from them.

Your rights

The program itself stores no personal data on our side, and the anonymous usage counts cannot be tied to you. Your purchase records are held by Gumroad, and we keep what Gumroad shares with us about your purchase and the follow-up email (see above); you can ask them, or us, about them at any time, and ask us to export or delete what we hold.

Changes to this policy

We may update this policy; changes will be posted on this page with a new "Last updated" date. If a future version adds anything that sends data, this page will say so before that version is released.

Contact

Questions about this policy: support@nasrtech.dev

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