Support
How can we help?
Tell us which product it is and what went wrong. One person reads every ticket and usually answers within one working day, Sunday to Thursday, Cairo time. العربية
Open a ticket
The more detail, the faster the fix: your device or Maya version, what you clicked, what you expected and what happened instead. We send a private link to your email so you can follow the conversation.
What we can help with
- Buying and licences: a licence that did not arrive, a lost licence file, moving to a new computer, an invoice.
- A product that does not work as described: AnimKit tools in Maya, a video that will not repair, the atlas not loading, an App Maker build that fails.
- Refunds and cancellations, under the terms below.
- Your data: access or deletion requests, as described in the privacy policy.
Refunds, product by product
These are the terms already published on each product page. Ask through the form above and include your order number.
AnimKit for Maya30-day money-back guarantee on every plan: ask within 30 days of purchase and you get a full refund. Product page
Video Repair — onlineIf the repaired video does not play, we refund you. Plans can be cancelled at any time and keep working until the end of the period you paid for. Product page
Video Repair — Android appIf a saved video does not play, write to us and we refund you. Plans are cancelled in Google Play. Product page
Video Repair for Windows, Anatomy 3D, Nasr App Maker, DocFlow ScannerNo fixed refund terms are published for these yet. Write to us and we’ll sort it out.
Your tickets and purchases
Every ticket has a private link in the email we send you. To see all your tickets and what you bought from us in one place, sign in to your account with Google or a one-time email link. No password needed.